Accessibility Statement
Last updated: December 2, 2025
WCAG 2.2 Level AA Conformant
This website meets international accessibility standards
Our Commitment
FixItFast.NYC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to ensure we provide equal access to all users.
We believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
FixItFast.NYC is fully conformant with WCAG 2.2 Level AA.
Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.
Accessibility Features
Visual
- • High contrast color ratios (4.5:1+)
- • Resizable text up to 400%
- • No content relies on color alone
- • Accessibility widget for customization
Motor
- • Full keyboard navigation
- • Skip navigation links
- • Touch targets 44x44px minimum
- • No time-limited interactions
Auditory
- • No audio auto-play
- • Visual alternatives for audio
- • Clear text-based communication
- • Contact form available
Cognitive
- • Clear, simple language
- • Consistent navigation
- • Helpful error messages
- • Logical content structure
Additional accessibility features implemented on our website:
- Keyboard navigation support for all interactive elements
- Skip navigation links to bypass repetitive content
- Descriptive alt text for all meaningful images
- Sufficient color contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text)
- Resizable text up to 400% without loss of functionality
- ARIA labels and landmarks for screen reader users
- Visible focus indicators on all interactive elements
- Consistent navigation across all pages
- Form labels and descriptive error messages
- Accessible PDF documents where applicable
- Built-in accessibility widget for customized viewing options
- Touch targets of at least 44x44 pixels for mobile users
- No flashing content that could trigger seizures
- Semantic HTML structure throughout
Assistive Technologies Supported
Our website is designed to be compatible with the following assistive technologies:
- • Screen readers (NVDA, JAWS, VoiceOver, TalkBack, Narrator)
- • Screen magnification software (ZoomText, MAGic)
- • Speech recognition software (Dragon NaturallySpeaking, Voice Control)
- • Keyboard-only navigation
- • Alternative input devices (switch controls, eye tracking)
- • Browser zoom up to 400%
Browser Compatibility
This website is optimized for accessibility with:
- • Chrome (latest 2 versions)
- • Firefox (latest 2 versions)
- • Safari (latest 2 versions)
- • Edge (latest 2 versions)
- • Mobile Safari on iOS
- • Chrome on Android
Known Limitations
Despite our best efforts to ensure accessibility, there may be some limitations:
- • Third-party content (Google Maps, Stripe payment forms) operates under their own accessibility policies
- • Some legacy PDF documents may have limited accessibility - contact us for accessible alternatives
We are actively working to address any identified accessibility issues.
Feedback & Contact
We welcome your feedback on the accessibility of FixItFast.NYC. Please let us know if you encounter accessibility barriers:
We aim to respond to accessibility feedback within 2 business days and resolve issues within 10 business days.
Assessment Approach
FixItFast.NYC assesses the accessibility of our website through the following methods:
- • Automated testing using Lighthouse, axe-core, and WAVE
- • Manual testing with keyboard navigation
- • Testing with multiple screen readers (NVDA, VoiceOver)
- • Review against WCAG 2.2 Level AA guidelines
- • Regular accessibility audits
- • User feedback integration
Formal Complaints
If you are not satisfied with our response to your accessibility concern, you may escalate your complaint to relevant regulatory bodies. In the United States, you may contact the Department of Justice Civil Rights Division or file a complaint with the appropriate agency in your jurisdiction.